Tag: student services

Helping students transition to the university at SOAR

SOAR (Student Orientation, Advising and Registration) is one of the first ways students transition to UW–Madison. Hosted by the Center for First-Year Experience (CFYE), several offices across campus help with the transition process as consultants while students begin learning about academic advising, degree requirements, enrollment, and campus resources. The RO helped students, faculty and staff …

Improving Records and Enrollment by connecting across states

The Records and Enrollment team within the Office of the Registrar’s Student Services participated in a joint, collaborative meeting with their counterpart unit at CU Boulder. The meeting was held virtually on June 7th and was a space to share best practices that the units are utilizing, brainstorm ideas, and ask each other questions.  The …

Putting the Finesse in Cisco Finesse

The Office of the Registrar Student Services team spent the summer months transitioning our phone response technology to Cisco Finesse. Following in the footsteps of the Office of Admissions, the DoIT Help Desk, the Office of Student Financial Aid and the Bursar’s Office, who have also implemented this technology, we were very excited to utilize …

Adding Students to the RO Team and Improving Their Training

This has been an exciting semester for the RO Student Services team as we have doubled our student employee team. In an effort to support the expansion of the student services scope, we needed to increase our student staff. This Fall, student employees will be trained on student records & enrollment, credit evaluation services, and …