Travel Inc. – Insights on Today’s Travel Industry Challenges

• ​​​Length of call averaging is significantly higher, in comparison to the 4-6 mins in pre pandemic levels. This is largely due to less seat availability as a result of the cancellations, requiring extensive search for availability due to the numerous weather-related impacts.
• Due to extensive airline schedule changes, travelers are immediately reacting to itinerary changes that are potentially weeks away wanting to reconfirm they have a seat on the new itinerary.

• Concur Travel should be used for modifying, canceling, or booking any or all components to the travel itinerary. The content is the same within the tool, as it is synched with the GDS and Travel Inc’s travel consultant proprietary desktop application. Travelers can also cancel any part of their trip by clicking on the email itinerary sent directly from Travel Inc.
• Whether the booking was made via Concur, or through a consultant, if there is a qualifying unused ticket available, Travel Inc. will apply it without the traveler engagement. Travelers may book directly in Concur.
• Travel plans that are not time sensitive should be done either online or via email. This will assist someone who is in an emergency situation to be promptly serviced.